Terms and Conditions of Sale

These terms and conditions govern the sale of goods by Chichek Limited ("we", "us", "our"), a company registered in England and Wales, to business customers ("you"). By placing an order with us you accept these terms in full.

1. Formation of contract

A binding contract is formed only when we issue a written order confirmation or, if earlier, when we despatch the goods. Quotations are invitations to treat and not offers. We reserve the right to decline any order.

These terms supersede any terms you may seek to impose. No variation is effective unless confirmed by us in writing.

2. Goods

Natural stone is a product of nature. Colour, veining, texture, and surface finish will vary between pieces and may differ from samples or images. Such variation is inherent to the material and does not constitute a defect.

Descriptions, dimensions, and weights in catalogues, price lists, or our website are approximate only. We reserve the right to make technical or specification changes that do not materially affect quality or performance.

3. Delivery

Delivery is kerbside only unless otherwise agreed in writing. You are responsible for providing safe and adequate access and for off-loading the goods at the delivery address.

Delivery dates are estimates and time is not of the essence. We are not liable for any loss arising from late delivery.

You must inspect the goods on delivery and note any visible damage or shortage on the carrier's delivery note. You must notify us in writing of any damage, shortage, or non-delivery within 48 hours of the scheduled or actual delivery date, whichever is earlier. Failure to notify us within this period will be treated as acceptance of the goods in good condition.

4. Price and payment

Prices are as quoted or listed at the time of order and are exclusive of VAT, which will be added at the prevailing rate. We reserve the right to adjust prices before despatch if our costs increase materially due to currency movements, duty changes, or supplier price rises.

Payment is due 30 days from the date of invoice unless otherwise agreed in writing. We reserve the right to charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate, together with any reasonable debt recovery costs permitted by that Act.

We may at any time withdraw credit terms and require payment in advance or on delivery.

5. Risk and retention of title

Risk in the goods passes to you on delivery. Title to the goods does not pass to you until we have received payment in full of all sums due from you to us. Until title passes you must store the goods separately and clearly identified as our property, and must not pledge or encumber them.

If you fail to pay any sum when due, or if you enter administration, receivership, liquidation, or enter into any arrangement with creditors, we may recover the goods, and you grant us an irrevocable licence to enter your premises for that purpose.

6. Warranty

We warrant that the goods will conform to their specification and be free from defects in materials and workmanship at the time of delivery. This warranty does not cover:

• natural variation in colour, veining, texture, or finish;
• damage caused by improper handling, storage, installation, or maintenance;
• damage caused by weather, chemicals, or abnormal use;
• minor surface irregularities consistent with the natural material.

Claims under this warranty must be made in writing within 14 days of discovering the defect and no later than six months after delivery. Our sole liability under this warranty is, at our election, to repair or replace the defective goods or refund the price paid.

7. Limitation of liability

Our total liability to you in connection with any order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall not exceed the value of the invoice for the goods giving rise to the claim.

We are not liable for any indirect, special, or consequential loss, including but not limited to loss of profit, loss of contracts, loss of revenue, or any other economic loss, even if we were advised of the possibility of such loss.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

8. Returns

We do not accept returns of goods that have been correctly supplied to order unless we agree otherwise in writing. Where we agree to accept a return, a restocking charge of 25% of the invoice value will apply and you will be responsible for the cost of returning the goods to us in their original undamaged condition.

Bespoke, cut-to-size, or specially imported goods cannot be returned under any circumstances except where they are defective.

9. Force majeure

We are not in breach of contract and not liable for any delay or failure to perform our obligations to the extent that such delay or failure is caused by events beyond our reasonable control, including natural disasters, industrial disputes, government actions, or disruption to transport or supply chains.

10. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them or their subject matter are governed by and construed in accordance with the law of England and Wales. Both parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.